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Gainsight Inc.

Overview of Gainsight Surveys (12 min. video)

This 12-minute video provides an overview of what NPS is, how to build a Gainsight survey, and the analytics available post-survey. You can also send a Gainsight survey using the CoPilot email feature, which allows you to configure a dynamic contact list (power list), rather than a static list with the existing survey functionality. Information on how to configure the survey to send via CoPilot is available in the article Send Surveys to Dynamic Contact List via CoPilot.

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