Here you can find a list of frequently asked questions regarding Customer Success University, our online training website.
Q: How do I get to the CSU website?
A: Click the link here.
Q: How do I create an account?
A: Click on "My Account" and scroll down, you should see a section to Sign Up.
Q: I cant sign into my account / I lost my password.
A: Click on "My Account" and click on the link "Forgot your Password?" follow the steps and it will be sent to your email address you used to register.
Q: I clicked the "Forgot you Password?" link but haven't received a link to reset my password yet.
A: Contact firstname.lastname@example.org and they can reset your password.
Q: When I register for classes some of them say "Tentative".
A: Contact email@example.com and they can fix the enrollment.
Q: I have a coupon code, and it isn't working.
A: First, be sure that you are entering it into the bottom right coupon code. If that doesn't work contact firstname.lastname@example.org to resolve the issue.
Q: The video in my course won't load, what do I do?
A: Change your browser to Google Chrome, or Firefox.