Listen, Act, Analyze Customer Feedback
The following resources will help you run your Voice of the Customer program, by listening, acting on, and analyzing customer feedback.
Listen for Customer Feedback
Act on Customer Feedback
Analyze Customer Feedback
- Survey Analytics (in the Survey module) & NPS® Analytics/Reports (for the NPS® tab)
NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. |