When adding participants to a Survey via the Contact or Custom object, you may encounter the error message below. (Note: This does not apply to Surveys that are being distributed via CoPilot, or when you are adding participants via a .csv file).

Cause

Cause

Cause: Remote site settings are not configured.

What is a Remote site? When you want to access the external sites in your Salesforce application using callouts, webservices, etc. you will need to add that external site in the Remote Site Settings. This is a security setting that the force.com platform is going to check. Before any Visualforce page, Apex callout, or JavaScript code using XmlHttpRequest, in an s-control or custom button, can call an external site, that site must be registered in the Remote Site Settings page, or the call will fail. Since Gainsight MDA is an external application, to access MDA, it will need to be added as a Remote site.

Resolution

Resolution

1. Navigate to Setup > Administration Setup > Security Controls > Remote Site Settings, you will see that there is no remote site setting configured.

2. Click New Remote Site.

3. Provide required information and click Save.