Customers using organization-wide email addresses can configure to send surveys using any of the organization-wide email addresses defined in an org.  For example, send surveys from the "Customer Success Team" vs Sally McField.

Creating a new Organization-Wide Email Address

Creating a new Organization-Wide Email Address

To create a new organization-wide email addresses:

  • Navigate Setup > Email Administration > click on Organization-Wide Email Addresses
  • Click ‘Add’  
  • Enter all the required fields and click Save

Edit Organization-Wide Email Addresses

Edit Organization-Wide Email Addresses

An organization-wide email address associates a single email address to a user profile.  Select either "All Profiles" or "Selected Profiles" to use the the Display Name & Email Address.  A verification request will be sent to the entered email address. Click on the link to confirm and start using this organization-wide email address.

Sending survey emails using an organization-wide email address

Sending survey emails using an organization-wide email address

While publishing the survey, select the email address that should be used while sending emails and click on the Publish.

Option to select Org-Wide email or Loggedin User

Option to select Org-Wide email or Loggedin User

After a survey is published with a default from address, while sending a survey email or survey test email or while creating scheduled, either the default email address or the logged in users email address can be used.