This recording explains Gainsight's risk management framework. This framework replaces the old code red process.
How Gainsight Uses Scorecards & CTAs
In this blog, the Gainsight VP of Customer Success explains the risk management framework that informs how we setup our own health scorecards.
Gainsight's Escalation Process & Executive Sponsor Program
A related blog post explains our internal process for escalation, which is also tied to our executive sponsor program.
Specific instructions for setting up the rules to support the risk management framework.