If the logged in user does not have the “Gainsight Special” permission set assigned to them, when they attempt to access the “Permissions - Rules Load Actions” option in the Rules Engine page, they will receive the following error:  “Insufficient privileges. Please contact Administrator for more details.”    

This is illustrated below:

Resolution

Enable the “Gainsight Special” permission set for this user in order to resolve this error message.

  1. Navigate to Setup > Administer > Manage Users >Users.
  2. Click on the Logged in user.
  3. Verify the user’s assigned permission sets.
  1. Assign Gainsight Special permission set.
  2. Click Save.