1. Is this a paid integration?
No, this is currently available at no additional charge.
2. What are the prerequisites?
- Must have version 4.34 of Gainsight or later
- Must have the RingCentral for Salesforce Integration deployed
3. How do I enable the integration in Gainsight?
Follow the steps to set up Click-to-Call in Gainsight, and you’re ready to go.
4. What are the benefits of this integration?
- Quickly and easily leverage your RingCentral cloud phone system in your Customer Success Strategy.
- Keep your CSM workflow simple and productivity high by enabling CSMs to conduct client outreach from their favorite Gainsight screens.
- Bring the personal, one-on-one voice conversation back into your Customer Success strategy without compromising efficiency.