In this article you will find some language to help you get started in writing a welcome email. To learn more about creating Gainsight email templates see the article Gainsight Email Templates with Tokens (non-CoPilot).

${First.Name},

We’re very excited to have you as a new customer.  As your CSM, I’ll do everything I can to ensure you’re getting the value you expect from our product and services.  We want to exceed your expectations so please don’t hesitate to reach out at any time if you have any questions or concerns.   I look forward to working with you.

Best regards,

${CSM.Name}