This article will walk you through the steps to revoke and reauthorize oAuth access for the Gainsight app.

Connected Apps OAuth Usage

Connected Apps OAuth Usage

Navigate to Setup -> Connected Apps OAuth Usage

Find Gainsight App in the list of connected apps.  Click on the number that shows how many users have authenticated.  This number can be higher than 1 in some cases.

Click the Revoke All button to revoke all oAuth connections for the Gainsight App.

Reauthorizing the Gainsight App

Reauthorizing the Gainsight App

Navigate to the Administration tab > Connectors

Reauthorize MDA

Reauthorize MDA

Turn the Authorize MDA button to on in order to reauthorize the MDA with the proper user's permissions.