This article will walk you through the steps to revoke and reauthorize oAuth access for the Gainsight app.

Connected Apps OAuth Usage

Connected Apps OAuth Usage

Navigate to Setup > Connected Apps OAuth Usage.

Find Gainsight App in the list of connected apps.  Click on the number that shows how many users have authenticated.  This number can be higher than 1 in some cases.

Click the Revoke All button to revoke all oAuth connections for the Gainsight App.

Reauthorizing the Gainsight App

Reauthorizing the Gainsight App

Navigate to the Administration tab > Connectors

Revoke MDA Authorization from “Connectors”

auth revoke.png

On the Authorize MDA tab, click Revoke. This will fully revoke the MDA authorization and turn off the MDA.

Reauthorize MDA

Reauthorize MDA

Turn the Authorize MDA button to on in order to reauthorize the MDA with the proper user's permissions.

authorize mda.png

Ensure that the “Authorize” button is selected.  Selecting this will prompt a pop-up that will ask you to allow permission to the Salesforce org.