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Gainsight Inc.

PX Release Notes Q2 (May, June, July) 2026

Release Date: Jun 04, 2026 (EU | US)

Announcement

Redesigned In-App Hub Now Available to All Users

The redesigned In-App Hub is now generally available. The new modular editor makes it easier to create, manage, and personalize in-app resource hubs, with improved layout flexibility, targeting, and centralized content management for a more streamlined authoring experience.

In-App Hub editor showing a custom embedded Gainsight Blog Updates page with blog articles preview and editable HTML, CSS, and script content.

For more information on how to leverage the new hub editor, refer to the In-App Hub (formerly KC Bot) Overview - What's Changed article.

New Feature

Measure Engagement Effectiveness with Engagement Goals

This release introduces Engagement Goals, allowing you to track whether your in-app engagements are driving the intended user actions, enabling you to measure effectiveness against specific business outcomes.

With Engagement Goals, you can define success criteria using a feature or custom events, and track whether users complete those actions within a defined time window after interacting with an engagement. This provides clear visibility into how engagements influence user behavior and business outcomes, moving beyond basic metrics such as views and clicks.

Key Capabilities

  • Measure whether engagements drive intended user actions and business outcomes.
  • Track completion rates, time to completion, and more, using the new Goals tab within engagement analytics.
  • View goal status (Active, Completed, Not Completed) for better analysis.
  • Create user segments based on goal outcomes for targeted follow-ups.

Guide engagement goal configuration showing goal type, tracked item, engagement state, and completion time window settings.

Example Business Use Case

A team running an onboarding or feature adoption campaign can define a goal, for example, completing a setup or using a key feature, and track whether users achieve it within a set timeframe. This helps measure campaign effectiveness and identify users who need follow-up engagement.

For more information on how to set goals and analyze results, refer to the Anatomy of Engagements article.

Enhancement

In-App Hub (formerly KC Bot)

[Know More]
Use Community Widget in the New In-App Hub Editor

The Community widget allows you to display community posts directly within the In-App Hub, making it easier for users to discover relevant discussions and resources without relying solely on search. In addition to search-based discovery, the widget adds a proactive way to surface community content within the hub, improving visibility and engagement.

Key Capabilities 

  • Display latest community posts directly in the In-App Hub
  • Configure number of posts to show in the widget
  • Allow users to view all posts or navigate to the community for more details
  • Enable users to further search and filter community content

Community widget configuration displaying post card settings, latest post count, and category and product area filters with live preview."

For more information, refer to the Configure In-App Hub article. 

Release Date: May 25, 2026 (EU | US)

Define and Apply Consistent Branding Across PX Engagements 

Brand Settings provides a centralized way to define and manage design themes for Guide V2 engagements. You can configure reusable styling elements such as colors, typography, and button styles in one place.

These settings help ensure a consistent look and feel across in-app engagements, reduce the need for repetitive styling, and make it easier to maintain branding as updates are made.

Key Highlights

  • Centralized Theme Management: Define and manage all brand elements from a single location, ensuring alignment across every PX engagement.
  • Reusable and Scalable Design Assets: Create reusable design tokens and apply them across engagements to maintain consistent branding with minimal effort.
  • Cross-Engagement Consistency: Apply one theme across multiple engagements to deliver a cohesive end-user experience without manual reconfiguration.
  • Brand Compliance: Maintain full control over branding by standardizing design rules and minimizing ad-hoc style variations.
  • Font Library Management: Manage fonts centrally by adding Google fonts that can be applied across themes, ensuring consistent typography without manual updates.

Example Business Use Case

A product marketing team creates a single branded theme and reuses it across multiple engagements. When branding changes, updating the theme automatically applies those changes everywhere, ensuring consistency without manual rework.

Brand Settings page displaying multiple theme cards with color palettes, typography previews, and button styles for different themes.

For more information, refer to the Brand Settings article. 

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