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Gainsight Inc.

Gainsight CS Integration

Overview

Gainsight PX can automatically pass usage data to your Gainsight instance to empower Gainsight users to build best-in-class account health score and as an input for relevant CTA's.

Gainsight customers that opt-in for free usage data provided by Gainsight PX will see the following integration module under the Gainsight PX platform integration tab

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Usage Metrics

The following usage metrics are pushed daily:

  • Tracked User attributes
  • Tracked Account attributes
  • Tracked Features
  • Aggregated Events
  • Custom Events

In case you will be using Gainsight PX in-app experiences additional experience metrics will be pushed

Leverage Usage Data in Gainsight's CS Platform

  • Health Score: adding depth & breadth of Adoption
  • Call to Actions & Playbooks - Adoption Score and Activity
  • Email Assist - Adoption Drop / Check-in / Congratulations on Improved Adoption

C360 Sections - Usage Section

  • Active Users vs Total Users by week
  • Total Features by week
  • Total Sessions by week

Dashboard

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Customer 360

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Scorecard

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CTA

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