The videos and user guides in this section will help a CSM or AM that's new to Gainsight get up to speed quickly.
Introductory Training Videos
(More short training videos addressing specific features in Gainsight are available in the training videos library.)
Training Courses for CSMs
We recommend all new Gainsight users take the Customer Success University CSM 102, 102, and 103 training.
Encountering unfamiliar terminology, or just want to confirm your understanding? Check out this glossary of key terms.