Advanced Topics for CSM/AMs
Once you've mastered the fundamentals, explore these additional materials:
Resources
- Week in the Life of a Customer Success Manager (blog)
- How to Update Customer Health Scorecards
- How to Use Sponsor Tracking
- Create Success Plans
- Milestone Usage and Analytics
- Journey Orchestrator Analytics
- Survey Analytics
- NPS® Analytics
NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. |