AI Features in Staircase AI Product
Gainsight AI helps teams uncover actionable insights from customer communications within Staircase AI. By analyzing emails, chats, support interactions, meeting summaries, and other customer conversations, AI-powered capabilities help teams identify risks, discover growth opportunities, and quickly find answers to customer-related questions.
This article provides an overview of the AI features available in Staircase AI, including their purpose, availability, and supporting AI technologies. It also includes information about the AI models used, how customer data is handled, and the privacy and security measures in place to support compliance and responsible AI usage.
Staircase AI
The following table summarizes the AI-powered features available in Staircase AI, including feature descriptions, AI model information, and any relevant data privacy or usage considerations.
| Feature | LLM | Data Sets | Data retention and AI usage |
|---|---|---|---|
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Quickly uncover insights from customer communications across emails, meetings, and support interactions using natural language questions, with instant answers and linked source references. |
GPT-4.1 | Customer interactions: emails, chats, tickets, meeting summaries, Staircase AI Reports |
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Users can identify potential revenue growth opportunities across their accounts by analyzing recent customer interactions. |
GPT-5 | Customer interactions: emails, chats, tickets, meeting summaries |
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Users can identify potential risks across accounts by analyzing recent customer interactions. |
GPT-5 | Customer interactions: emails, chats, tickets, meeting summaries |
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