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Gainsight Inc.

AI Features in Skilljar Product

Gainsight AI helps learning administrators create, manage, and optimize training programs more efficiently within Skilljar. AI-powered capabilities assist with course content creation, learner support, engagement analysis, and feedback summarization, helping teams scale customer education while reducing manual effort.

This article provides an overview of the AI features available in Skilljar, including their purpose, availability, and supporting AI technologies. It also includes information about the AI models used, how customer data is handled, and the privacy and security measures in place to support compliance and responsible AI usage.

Skilljar

The following table summarizes the AI-powered features available in Skilljar, including feature descriptions, AI model information, and any relevant data privacy or usage considerations.

Feature LLM Data Sets Data Retention and AI usage

Quiz and Description Creation

Use HTML text or video to generate course objectives, short descriptions, quizzes, and lesson-based quiz selections.

GPT-3.5 turbo Video Content, Text, and HTML content
  • Customer data is not retained by third-party subprocessors
  • Customer data is not used to train the AI system
  • Zero Data Retention (ZDR) applies
  • Feature classified as Minimal risk under the EU AI Act

AI Tutor 

Users can leverage AI tutor on courses to answer their questions about the content within the course.

GPT-6 Sol, GPT-6 Luna, and Claude Sonnet 4.6 Courses and Lessons
  • Customer data is not retained by third-party subprocessors
  • Customer data is not used to train the AI system
  • Zero Data Retention (ZDR) applies
  • Feature classified as Limited risk under the EU AI Act

AI Insights

Users can see information on learner engagement sequences from the homepage.

GPT-5.2 Enrollments and Student Course Progress
  • Customer data is not retained by third-party subprocessors
  • Customer data is not used to train the AI system
  • Zero Data Retention (ZDR) applies
  • Feature classified as Minimal risk under the EU AI Act

AI Ratings Summary

Users can see summaries of feedback on courses with Course Rating lessons, as well as recommendations for content improvement.

GPT-5.2 Course Ratings
  • Customer data is not retained by third-party subprocessors
  • Customer data is not used to train the AI system
  • Zero Data Retention (ZDR) applies
  • Feature classified as Minimal risk under the EU AI Act
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