AI Features in Customer Education (CE) Product
Gainsight AI enhances the Customer Education (CE) experience by helping administrators improve the accessibility and usability of video-based learning content. This article provides an overview of the AI-powered video captioning feature available in Customer Education, including its purpose, availability, and supporting AI technologies. It also includes information about the AI models used, how customer data is handled, and the privacy and security measures in place to support compliance and responsible AI usage.
Customer Education (CE)
The following table summarizes the AI-powered features available in Customer Education, including feature descriptions, AI model information, and any relevant data privacy or usage considerations.
| Feature | LLM | Data Sets | Data retention and AI usage |
|---|---|---|---|
|
Auto-generate captions for Media Library videos with one click using AI. |
GPT-5, Whisper | Video content uploaded by customers for which captions are generated for. They are usually some training material, course content or webinar recording, and more. |
|