AI Model Details for Staircase AI (ST) Product
Gainsight takes privacy and security seriously, especially in the context of AI-enabled features. This article explains how AI capabilities in Gainsight products handle customer data, what models are used, and the safeguards in place to protect data privacy and compliance.
Staircase AI
The following table provides details of the models used in Staircase AI features:
| Feature | LLM | Description | Data Sets | Data retention and AI usage |
|---|---|---|---|---|
| Ask Staircase | GPT-4.1 | Quickly uncover insights from customer communications across emails, meetings, and support interactions using natural language questions, with instant answers and linked source references. | Customer interactions: emails, chats, tickets, meeting summaries, Staircase AI Reports |
|
| Expansion Analyst | GPT-5 | Users can identify potential revenue growth opportunities across their accounts by analyzing recent customer interactions. | Customer interactions: emails, chats, tickets, meeting summaries |
|
| Risk Analyst | GPT-5 | Users can identify potential risks across accounts by analyzing recent customer interactions. | Customer interactions: emails, chats, tickets, meeting summaries |
|