Write with AI (PX)
Overview
Write with AI is a generative AI capability in PX designed to help users create and refine engagement content more efficiently. It uses advanced language models to generate content from existing documentation or user-provided text, as well as to improve existing copy directly within the PX editor. The feature streamlines authoring, reduces manual effort, and ensures consistent, high-quality messaging across engagements.
Key Benefits
- Faster content creation: Quickly generate engagement copy from existing documentation or text.
- Improved consistency: Maintain a unified tone and style across all user communications.
- Smarter refinement: Instantly rewrite, summarize, or enhance content using AI-powered suggestions.
- User control: Review, edit, and approve all AI-generated text before publishing.
Details
The following table provides a detailed overview of the Write with AI feature within the PX product:
| LLM | Description | Data Sets | Data Retention and Deletion | Is customer data used to train the AI system? | Data Deletion Period |
|---|---|---|---|---|---|
| GPT-3.5 Turbo | Simplify engagement content creation using either a copy pasted article by the user or supported OOB knowledge base integrations. | Out-of the-box Knowledge Base integrations, and open text | No customer data is retained by the third-party subprocessor used to deliver this feature. | No | Zero Data Retention (ZDR) |