The best practice resources below help you to communicate effectively with your customers and convey the ROI and business value of your product by deploying Success Plans and utilizing CoPilot to send usage and other reports.
For detailed information on our V3D framework, please review this PPT.
Best Practice Resources
- How We Use Success Plans to Achieve "Predictable Value Delivery" blog post by our VP of Customer Success, Allison Pickens
- How to Recognize & Rewards Your CSMs blog post highlighting how we use customer usage habits internally; also by Allison Pickens
- The ROI of Customer Success blog post by Allison Pickens