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Gainsight Inc.

Email Assist Module Objects

Some of the most important MDA objects used in the Email Assist module are described here. For more information on other SFDC and MDA Objects used in different modules, refer to Gainsight Object Glossary.

Email Logs Object 

This object is used in Journey Orchestrator, Advanced Outreaches (Programs)Email Assist. For example; Rules/Reports based on success of email campaigns, number of Email Assist tasks sent, types of error messages being returned by systems, etc.

The following table lists the data fields available in this object:

Field Name Description
Associated Field Field from the associated object.
Associated Object Object name to which an email log is associated.
Associated Value The value stored in associated field from associated object.
Batch Name The name of the Batch.
Contact Name or User Name Recipient of the email - if sent internally, User Name is populated, if sent externally, Contact Name is populated.
Event Message An error message returned by the receiving email system.
Opened Binary value, 1 = the email was opened, 0 = the email was not opened.
Open Count Number of times the email was opened.
Template Name The name of the template
Triggered Date Date/time at which the email was scheduled to go out.
Triggered On Actual date/time that the email was sent.
Use Case Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via Program.
Variant Name The name of the variant used (Default = no variant or default variant triggered).

Activity Timeline Object 

This object is used as Timeline Activity in C360/R360 and Email Assist Tasks. For example; reports based on Timeline Activities and associated information fetched from other objects.

The following table lists the data fields available in this object:

Field Name Description
Account Id An unique Id that helps to fetch customer information (Company Name, CSM, Current Score, etc.) from the MDA object Company.
Activity Date The date on which an Activity occurs.
Context Id Account Id/Relationship type Id/CTA Id to which an Activity belongs. This helps to fetch information from the objects Company, Relationship Type, etc.
Context Name Account/Relationship Type/CTA to which an Activity belongs.
Created by The name of the user who created an Activity.
Created Date The date on which an Activity is logged in Gainsight.
Duration (in Mins) Duration of a call or meeting in an Activity.
Last Modified By The name of the user who last modified an Activity. Currently, only the user who created an Activity can modify it.
Last Modified Date The date on which the Activity was last modified.
Notes Important notes of the Activity.
Relationship Id An unique Id that helps to fetch information about Relationship (Relationship Name, CSM, Current Score, etc.) from the MDA object Relationship.
Reporting Category Category of an Activity (Standard or Custom).
Source The source from which an Activity is generated: Account/Relationship/CTA/Account Widget/Opportunity Widget.
Subject Subject of an Activity.
User Email An email of a user who created an Activity.
User Id An unique Id that helps to fetch user information (User Name, Email, Company Name, etc.) from the MDA object User.
User Name The name of a user who created an Activity.
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